55bet Terms and Conditions
This document sets out the full terms for using the 55bet platform. Please read it carefully before creating an account or using any of our services.
Table of Contents
- 01Definitions and Interpretation
- 02Account Registration
- 03Age Verification and Identity Confirmation
- 04Deposits and Withdrawals
- 05Bonuses and Promotions
- 06Betting and Gaming Rules
- 07Responsible Gaming Policy
- 08Prohibited Activities
- 09Privacy and Data Protection
- 10Dispute Resolution
- 11Account Suspension and Closure
- 12Limitation of Liability
Definitions and Interpretation
The following words and terms used in these terms and conditions carry specific meanings. Understanding these definitions is necessary for the correct interpretation of this document.
- "Platform" refers to the 55bet website, mobile application, and all related digital services.
- "User" refers to any individual registered on the platform who has created an account and is using our services.
- "Account" refers to the personal profile created in a user's name, through which all platform services can be accessed.
- "Balance" refers to the amount of money held in an account, which can be used for betting or gaming.
- "Bonus" refers to any promotional benefit offered by 55bet, which can be used subject to specific conditions.
- "Wagering Requirement" refers to the condition specifying the total amount that must be wagered before bonus funds can be withdrawn.
- "Net Loss" refers to what remains after subtracting total winnings from total losses over a given period.
In this document, "55bet", "we", "our", and "the company" refer to the same entity. "You", "user", and "member" refer to any individual registered on the platform.
Account Registration
Creating an account on the 55bet platform is entirely voluntary. However, by registering, the user agrees to comply with these terms and conditions.
2.1 Registration Conditions
- Each user may create only one account. If the same person holds multiple accounts, all of them may be closed.
- All information provided at the time of registration must be accurate, complete, and up to date. Providing false information may result in the account being closed.
- It is entirely the user's responsibility to keep their account password confidential. Sharing login details with any third party is prohibited.
- If unauthorised access to an account is suspected, customer support must be contacted immediately.
- Accounts may not be created in the name of a corporate or business entity; only personal accounts are permitted.
2.2 Updating Information
If any personal details change — such as mobile number, email address, or payment method — the account must be updated immediately. 55bet will not be held responsible for payment delays or service disruptions caused by outdated or incorrect information.
Age Verification and Identity Confirmation
The minimum age to use the 55bet platform is 21 years. We follow a strict age verification process to ensure the safety of minors.
3.1 KYC Verification Process
For large withdrawal requests or in cases of suspicious activity, 55bet may carry out Know Your Customer (KYC) verification. This process may involve requesting a copy of a national identity card, birth certificate, or passport.
- Failure to cooperate with KYC verification may result in the account being temporarily suspended.
- Documents submitted for verification are kept secure and used only for the specified purpose.
- Withdrawals may be delayed until verification is complete; once verification is done, payments will be processed within the normal timeframe.
Deposits and Withdrawals
Reliable payment methods available in Bangladesh are used for transactions on the 55bet platform. All transactions are conducted in Taka (৳).
4.1 Deposit Conditions
- The minimum deposit amount is ৳100, the same for all payment methods.
- Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major banks).
- Deposits must be made only from a payment method registered in the account holder's own name.
- Deposits made through third parties or from unknown sources are not accepted.
4.2 Withdrawal Conditions
- The minimum withdrawal amount is ৳500.
- Withdrawal methods: bKash, Nagad, Rocket, Upay, and bank transfer.
- Withdrawals are generally processed within 15 minutes to 2 hours.
- Withdrawal requests must be made using the same method used for the deposit.
- The relevant wagering requirement must be met before bonus funds can be withdrawn.
- If a KYC verification is pending, the withdrawal request may be delayed.
Bonuses and Promotional Offers
55bet offers promotional benefits to registered users from time to time. These benefits are subject to specific conditions, and the terms should be read carefully before claiming any bonus.
5.1 Welcome Bonus
55bet offers new members a 120% bonus on their first deposit, up to a maximum of ৳10,000. For example: depositing ৳1,000 will add a ৳1,200 bonus, giving a total balance of ৳2,200. Before withdrawing this bonus, the bonus amount must be wagered 25 times — that is, ৳1,200 × 25 = ৳30,000 in wagering must be completed.
- The bonus applies only once per user.
- Bonus funds cannot be withdrawn as cash; they can only be used for gaming and betting.
- If a withdrawal is attempted before the wagering requirement is met, the bonus will be cancelled.
- Wagering must be completed within the set time limit after receiving the bonus.
5.2 VIP Cashback Benefits
55bet's VIP programme has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Cashback is awarded at each tier based on weekly net loss. For example, a Gold tier member with a weekly net loss of ৳20,000 will receive a maximum cashback of ৳20,000 × 0.9% = ৳180.
Betting and Gaming Rules
Sports betting, live casino, slots, and other gaming services are available on the 55bet platform. The general rules set out below apply to each category.
6.1 Rules for Placing Bets
- Once a bet is confirmed, it cannot be changed or cancelled, except in cases of proven technical error.
- 55bet is not responsible for bets lost due to internet disconnection or device failure.
- 55bet reserves the right to cancel or correct bets accepted at incorrect odds displayed in the system.
- Multiple bets (multi-bets) may be placed at the same time, but all selections must win.
6.2 Gaming Results
The results of live casino and online slot games are determined by Random Number Generator (RNG) technology, which is entirely impartial and verifiable. No result is predetermined, and previous results do not affect future results.
In the event of a dispute over a game result, 55bet's server logs will be considered the final evidence. If the result displayed on a local device differs from the server log, the server data will take precedence.
Responsible Gaming Policy
55bet believes that recreational gaming should be enjoyed responsibly. We follow responsible gaming guidelines and are committed to protecting our users.
- Users can set their own maximum limits on deposits or betting.
- A temporary break (cool-off period) option is available on the platform.
- If signs of gaming addiction appear, users are advised to use the self-exclusion feature.
- It is the responsibility of parents and guardians to take appropriate measures to prevent minors from accessing accounts.
Gaming should never be considered a source of income. There is no guarantee of winning any bet or game. Avoid spending beyond your means.
Prohibited Activities
The following activities are strictly prohibited in order to protect the integrity and security of the 55bet platform. Violating these prohibitions may result in account closure as well as legal action.
- Operating multiple accounts for the same person, or using another person's account.
- Misusing bonus conditions, such as claiming the same bonus on multiple accounts.
- Using software or scripts to automate the betting process.
- Deliberately exploiting technical errors in the platform.
- Using the platform for money laundering or illegal financial transactions.
- Threatening, harassing, or behaving inappropriately towards other users or 55bet staff.
- Attempting to gain unfair advantage through artificial or coordinated betting methods.
Privacy and Data Protection
Protecting users' personal information is one of 55bet's top priorities. Information provided on the platform is used solely for the purpose of operating our services. For more details, please read our Privacy Policy.
- All sensitive information is protected by SSL encryption technology.
- Users' personal information is not sold or shared with third parties.
- Information may be disclosed to relevant authorities when required by law.
- Even after an account is closed, information is retained for a specified period for security and legal purposes.
Dispute Resolution
If any dispute or complaint arises, users are asked to contact 55bet's customer support first. Our support team provides service in Bengali and English, seven days a week, 24 hours a day.
10.1 How to Raise a Dispute
- Complaints can be submitted immediately through live chat.
- Detailed written complaints can be submitted by email.
- When submitting a complaint, the account number, date, and description of the incident must be clearly stated.
- General disputes may take up to 72 hours to resolve; complex cases may take longer.
10.2 Final Decision
The decision made by 55bet will be considered final. However, if a user believes the decision is unreasonable, there is an option to appeal at a higher level. For more details, see the Frequently Asked Questions.
Account Suspension & Closure
55bet reserves the right to temporarily suspend or permanently close an account without prior notice in the following circumstances.
- If any clause of these terms and conditions is violated.
- If fraud or money laundering is suspected.
- If there is evidence that an account was created using a false identity or age.
- If cooperation with KYC verification is refused.
- If there is evidence of participation in prohibited activities.
11.1 Balance After Account Closure
If an account is closed for reasons other than a rule violation, the balance will be returned subject to applicable conditions. In cases of rule violations, the balance and bonuses may be forfeited.
11.2 Voluntary Account Closure
If a user wishes to close their account, they may submit a request to customer support. All pending bets must be settled and withdrawals completed before the request is processed.
Limitation of Liability
55bet platform services are provided on an "as is" basis. Services may occasionally be temporarily interrupted for technical improvements and security purposes.
- 55bet is not responsible for losses caused by internet disconnection or issues with a user's device.
- 55bet's liability for losses caused by the failure of third-party software or services is limited.
- Claims for compensation are limited if services are disrupted due to natural disasters, cyberattacks, or other unforeseen circumstances.
- 55bet is not responsible for losses arising from a user's own negligence or from sharing login credentials with others.
For more information about these terms and conditions, read the introduction to the 55bet platform on the About Us page.
Need more help?
If you have any questions about the terms and conditions, our customer support team is available around the clock to assist you.
See answers to common questions