55bet's Privacy Policy

Section 1

Scope and Applicability of the Policy

This privacy policy applies to the 55bet platform and all associated services. When you use the 55bet website, create an account, or use any of our services, you are considered to have accepted the terms of this policy.

This policy is an integral part of 55bet's Terms and Conditions. Reading both documents together will give you a full understanding of the legal framework governing use of our services.

This policy has been drawn up in accordance with applicable data protection laws in Bangladesh and international standards. Third-party websites or services — such as payment gateways or game providers' own platforms — are outside the scope of this policy. In those cases, the relevant third party's own privacy policy will apply.

Section 2

Types and Methods of Data Collection

55bet collects user information at various stages and for various purposes. The categories of information collected and the methods of collection are described in detail below.

2.1 Registration and Account Information

Information we collect when you create an account:

• Full name (as per national identity card or passport)
• Date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form — never stored in plain text)
• Preferred language and currency

2.2 Identity Verification (KYC) Information

For withdrawals or transactions above a certain amount, we may collect the following information and documents for identity verification:

• Copy of National Identity Card (NID) or passport
• Driving licence (where applicable)
• Recent utility bill or proof of address
• Proof of ownership of payment method (e.g. mobile banking screenshot)

2.3 Financial Transaction Information

During deposit and withdrawal processes, we collect the necessary information related to transaction history, amounts, and the payment methods used (bKash, Nagad, Rocket, Upay, bank transfer). We never collect full bank or mobile wallet PINs or passwords.

2.4 Technical and Usage Information

Information automatically collected while using the site:

• IP address and device type
• Browser type and operating system
• Pages visited, session duration, and click history
• Referral source (where you came from before visiting the site)
• Cookies and similar tracking technologies (see Section 5 for details)

Section 3

Purpose of Data Use

55bet uses collected information only for specific and legitimate purposes. The table below lists each purpose and the type of information involved.

Section 4

Sharing Information with Third Parties

55bet does not share your information with outside parties except in specific circumstances. In the situations below, limited and necessary information may be shared with third parties:

4.1 Payment Service Providers

To process deposits and withdrawals, only the minimum information necessary to complete the transaction is shared with payment service providers such as bKash, Nagad, Rocket, Upay, and bank transfer services. These organisations have their own privacy policies.

4.2 Game Provider Studios

Specific session data (gamer ID, session token) is shared technically with game studios such as PG Soft, Pragmatic Play, JILI, Evolution, and others to ensure a functioning gaming experience. Personally identifiable information is not included.

4.3 Legal Obligations

If required to comply with applicable laws in Bangladesh or orders from a competent authority, we may be obliged to disclose certain information. Such disclosure is always made within the legal framework and to the minimum extent necessary.

4.4 Business Restructuring

In the event of a merger, acquisition, or business restructuring, user information may be transferred to the new entity. We will notify users in advance in such situations.

Section 5

Cookies and Tracking Technologies

The 55bet website uses cookies and similar tracking technologies. These improve your browsing experience and ensure the platform functions correctly.

5.1 Categories of Cookies

• Essential cookies: Essential for maintaining login sessions, ensuring security, and running the platform's core functions. These cannot be disabled.
• Functional cookies: Used to remember your preferred language, display settings, and login information. These can be disabled.
• Analytics cookies: Used to analyse platform traffic and usage patterns. Individually identifiable information is not stored in these.
• Marketing cookies: May be used to display relevant advertisements. These can be disabled.

5.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some platform features to stop working properly. You will be separately informed about cookie consent when you first visit the site.

Section 6

Data Retention and Deletion

55bet does not retain any personal information beyond what is necessary. The retention period for data is determined according to the following guidelines:

• Active account information: Full information is retained for as long as the account remains active.
• Financial transaction records: Retained for a specified number of years in compliance with applicable legal obligations.
• KYC documents: Retained for the required legal period after the verification process is complete.
• Closed account information: After an account is closed, information is deleted or anonymised after a set period in compliance with legal requirements.

If you request that your information be deleted and there is no legal obstacle to doing so, 55bet will fulfil that request within a reasonable time. For more details on data deletion, see Section 8.

Section 7

Data Security Measures

55bet follows industry-standard technical and organisational measures to protect user information. The following measures are in place to ensure security at every level:

• SSL encryption: All data transfers are encrypted using SSL technology, which prevents unauthorised access by third parties.
• Password hashing: Your password is never stored directly; it is kept in encrypted form using a strong hashing algorithm.
• Two-factor verification (OTP): OTP-based verification is in place for logins and important transactions as a security measure.
• Access controls: Among our staff, only those who need it can access specific data; a log is kept of every access.
• Regular security audits: Regular penetration testing is conducted to identify vulnerabilities in the platform.
• Data backup: Important data is backed up regularly and stored in a secure environment.

Section 8

Your Rights

You have the following rights regarding your personal information. These rights apply within the limits of the applicable legal framework.

8.1 Right to Access Information

You may request a copy of the personal information stored in your account at any time. We will provide it within a reasonable time after receiving your request.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request a correction. Some information can be changed directly from account settings; for other cases, contact customer support.

8.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may be required to be retained for a set period due to legal obligations, fraud prevention, or dispute resolution.

8.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes. You can request that marketing communications be stopped through customer support.

8.5 Right to Data Portability

You may request your data in a structured, commonly used format that can be transferred to another service.

To learn more about our services and find answers to common questions, visit the Frequently Asked Questions (FAQ) section, which also covers privacy-related questions.

Section 9

Policy on Minors

55bet strictly enforces a 21+ age policy. Minors (under 21) are not permitted to open an account, and we do not knowingly collect any information from minors.

Date of birth is verified during the registration process. If an account holder is later found to be under 21, that account will be immediately closed and the associated data will be securely deleted.

If a parent or guardian believes their child has registered on 55bet, please contact customer support immediately. The Responsible Gaming Policy section contains further details on the protection of minors.

Section 10

Policy Changes and Updates

55bet may change or update this privacy policy from time to time. Reasons for changes may include:

• Changes to applicable laws or regulations
• Addition of new services or features to the platform
• Improvements to data protection best practices
• Changes to the business structure

For significant changes, we will notify users in advance by email or through platform notifications. Continued use of the site after a change has been made will be considered as acceptance of the updated policy.

The "Last Updated" date at the top of this page always indicates the date of the current version. Previous versions may be provided upon request.

To learn more about 55bet's core values and commitments, read About Us, which contains detailed information on the company's goals and principles.

Section 11

Contact

For any questions, comments, or requests regarding the privacy policy, please contact the 55bet customer support team. Our service is available 24 hours a day, seven days a week, in both Bengali and English.

• Live Chat: Connect directly via the chat icon at the bottom right of the website — this is the fastest way to get a response.
• Email: [email protected]

Requests for data deletion, correction, or access can be sent by email. Please include your account's registered email address or mobile number with the request so that your identity can be verified.